Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at team@sawyerbeauty.com.  If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. You can always reach us for any return questions at team@sawyerbeauty.com.

Damages and issues Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions / non-returnable items Due to the nature of our products, all skincare, makeup, and lip cosmetics that have been opened or used are non-returnable for health and hygiene reasons. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition received — unused, unopened, and in its original packaging — along with your receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at team@sawyerbeauty.com.